Pricing Policy

All our prices are in Australian dollars ( AUD ) and GST is charged where applicable. Product prices may be updated weekly, relative to the current market prices of livestock and different levels of demand throughout the world food markets.

We accept Visa and MasterCard for payment of online orders. No credit card fees apply.

Customer Service Policy

Baa Moo Oink is committed to providing exceptional customer service and delivering quality products. We endeavour to ensure that all products listed on our website are in stock and reflect true and accurate pricing. Pick up for orders placed online before 10am, will be available for collection the next business day. For those placed after 10am, collection of orders will be 2 days later. For examples please visit FAQ’s on the following page.

Refund Policy

Please choose carefully, we do not normally accept returns and / or give refunds if you have simply changed your mind or made the wrong decision or stored the product incorrectly. When purchasing perishable items the utmost importance must be placed on prompt appropriate refrigerated or frozen storage to ensure product shelf life.

Payment Terms & Conditions

At the time of checkout an invoice will be emailed to you with the totals of your order, quantity and price.

Your credit card number will be stored securely on the Westpac Payway Gateway in preparation of processing the payment of your tax invoice.

Please refer to Westpac privacy policy on the link below for Westpac credit card security guarantee. Information on the Payway privacy policy is located here: https://www.westpac.com.au/privacy/privacy-policy/

For all our customers paying by credit card if you have placed your order and payment is unsuccessful your order will be held back until payment is confirmed.

If you need to add to your order, you will need to create a new order and new payment.

If an item becomes out of stock during the processing of your order, a refund will automatically be credited back to the credit card on which your order was placed.

Privacy Policy

This privacy policy sets out how Baa Moo Oink uses and protects any information that you provide when you visit or use this website.

Baa Moo Oink is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Baa Moo Oink may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Monday 06 April 2020.

What we collect

We may collect the following information:

  • name and title
  • contact information including email address
  • demographic information such as address, postcode, preferences and interests
  • other information relevant to services and delivery

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Product and order delivery.
  • We may use the information to improve our products and services.
  • Occasionally we may send you some ripper specials we think you may like. We may also send you great recipe ideas we’ve tested in our kitchens and think you may enjoy. New products may also be emailed to you for your perusal.
  • From time to time, we may also use your information to contact you if you reside in South Australia for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Controlling your personal information you may choose to restrict the collection or use of your personal information in the following ways:

  • -whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • -if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at shopbmo@midfood.com.au
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    General Data Protection Regulation (GDPR) compliant

    Baa Moo Oink recognises and adheres to the recent data protection laws enforced by the EU as of the 06 April 20. If you do not wish us to use this information, please advise us by contacting us via the below email: shopbmo@midfood.com.au

    Security Policy

    When purchasing from Baa Moo Oink, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    If you have any questions regarding our security policy, please contact us at shopbmo@midfood.com.au